Group Reservations Coordinator
Group Reservations Coordinator
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Job Description
A fantastic opportunity exists for an enthusiastic Group Reservations Coordinator looking to develop their career within our dynamic & fast paced Reservations team. Responsible for maximising room and rate yield for all groups at the hotel the successful candidate will be efficient and organised with an attention to detail that is second to none.
KEY RESPONSIBILITIES
Providing friendly efficient and professional service to all guests
Taking all group reservations calls ensuring that all relevant information is obtained
Constantly monitoring all group reservations through liaison with clients and other Ambassadors
Accurately actioning all group reservations and releasing group movement sheets to all
Ambassadors
Completing all reports in a timely manner as required
Ensuring all deposits are received prior to group check in and all Invoicing is complete in a timely manner
Being the first point of contact for all Group Reservation clients
Ensuring open communication between the Hotels Revenue Sales and Reservations teams
Qualifications :
A minimum 12 months experience in an administrative and/or supervisory role
Highly organised and able to effectively prioritise tasks
Prior Opera Cloud knowledge advantageous
Projects a professional image at all times through personal presentation/interpersonal skills
Handles tasks carefully and correctly is thorough and exact in details with a sense of urgency
Demonstrates versatility in responding to guest requests and situations
Remains calm and effective in high volume work situations
A good team player; contributes to and assists coworkers without being asked.
Committed to undertaking growth and development within the Sofitel brand
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
