Customer Service Event Registration Executive

Who are we
We were founded over 27 years ago and is the worlds largest Education Seminar company. Annually we host and produce 500 entrepreneurial events across 37 countries including Australia New Zealand Singapore Malaysia South Africa USA Europe Middle East South America and the UK. We have empowered over 350000 entrepreneurs alone and have impacted 12 million people over its history. We provide the key to personal and business success our Company creates life changing experiences with the worlds best Leaders & Disruptors in Personal Development Business Marketing Tech & Startups Politics Sport & Entertainment and more.

Job Description:

1. Event Registration Management

• Handling registration system inclusive of payment collections followup.
• General Admin including up keeping of quality database of delegate/participant.
• Onsite delegate liaison.
• Onsite registration.
• Coordinate team in preparation for event in above areas.
• Lead onsite team during event for registration & customer general enquiries.
• Closing of project following proper procedure with proper filing of registration.

2. Customer Service Management

• Identify and assess customers needs to achieve satisfaction.
• Proactive communication with customers via telephone email or in person in order to respond to inquiries or to provide information about products and services to confirm attendance to take orders or cancel orders or to obtain details of complaints.
• Work closely with other teams and departments on updating customer interactions and transactions in CRM recording details of inquiries complaints and comments as well as actions taken.
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Build and maintain sustainable relationships and trust with customer accounts through open and interactive communication.
• Recommend improvements in products packaging shipping service or billing methods and procedures in order to prevent future problems.

Requirements:

• 2years experience in related field(s) is preferred. However fresh graduates are encouraged to apply.
• Computer literate and knowledge in Microsoft Office especially Microsoft Excel.
• Familiarity with CRM systems and practices preferred.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent interpersonal communication and presentation skills.
• Reliable ability to multitask prioritize and manage time effectively. Able to work independently with minimal supervision.
• Ability to perform administration support tasks efficiently.
• Able to work under tight schedule to meet project deadlines.
• Required language(s): Proficiency to converse and write in English and Mandarin.

What We Offer:

• Recognition with an exposure and working experience with worldrenowned speakers and business expects.
• Young energetic fun and conducive working workplace.
• We provide an opportunity for your innovation.
• Various opportunities for professional and personal development.
• Opportunities to travel and support outstation and overseas events.
• Great remuneration offer (Basic allowance attractive event incentive and bonus).
• FullTime positions available.

Remuneration:
Up to MYR 3000

Working Hours:
Monday Friday 10am 7pm (Requires working during weekends and public holidays and long hours when necessary)

Location:
Dataran Prima Kelana Jaya

Consultant In Charge:
Kah Wai

• Comm
• Not fixed weekend allowance MYR 75 (2hours / half day) MYR 150 (6 hours/ full day)
• meal claims
• Mileage and parking claims if meeting clients.
• Overseas allowance

Once confirmed entitlement:

• 14 days AL
• 14 days ML
• Optical/dental yearly RM300
• Medical Claim RM400