Payment Collections Agent -
Payment Collections Agent -
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Job Description
Job Title: Payment Collections Agent
Location: Remote (CST Time zone)
Salary Range: up to 1300 USD
Work Schedule: Monday Friday 11:00 AM to 8:00 PM (CST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
A healthcare education provider committed to delivering exceptional training programs that empower students to succeed in their healthcare careers. We aim to foster professionalism and accountability through structured educational services and financial integrity.
Position Overview:
We are seeking a dedicated Payment Collections Agent to engage with students on resolving missed payments. This role involves consistent followups documenting interactions and collaborating with internal teams to ensure timely payment resolution. The ideal candidate is empathetic organized and capable of managing sensitive financial discussions respectfully.
Key Responsibilities:
Outbound Calls:
- Make outbound calls to students with missed payments using HubSpot.
- Strategically vary call times to increase the likelihood of connecting with students.
Documentation:
- Accurately record all interactions and outcomes in HubSpot.
- Maintain detailed and organized notes for reference and followups.
Collaboration:
- Work closely with Academic Advisors to understand student circumstances and create viable payment solutions.
Inbound Support Coverage:
- Provide overflow support for inbound calls addressing paymentrelated inquiries and escalating when necessary.
Qualifications:
Required Skills:
- Strong communication skills with fluency in English (written and spoken).
- 1 year of experience in customer service collections or related fields.
- Proficiency with HubSpot and Google Workspace tools.
Nice to Haves:
- Background in educational services or healthcare industries.
- Experience with outbound calling and resolving payment issues.
What Success Looks Like:
- High percentage of delinquent payments resolved promptly and professionally.
- Positive feedback from students and internal teams regarding interactions.
- Accurate and comprehensive records maintained in HubSpot.
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and an introductory video in English format.
Employment Type
Full Time
