Service Desk Engineer Executive
Service Desk Engineer Executive
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Job Description
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Job Overview:
As a Service Desk Engineer Executive you will be responsible for providing technical support diagnosing complex IT issues and maintaining the overall health of IT systems. You will serve as the escalation point for the more complex issues that the service desk team encounters.
Whats for the Candidate:
- Responsibility for solving advanced technical issues and managing IT incidents.
- Opportunities for leadership and mentoring junior service desk engineers.
- Exposure to enterpriselevel IT systems and infrastructure.
- Competitive salary and benefits package.
Key Responsibilities:
- Provide secondlevel support to end users troubleshooting software hardware and networkrelated issues.
- Resolve escalated tickets from junior service desk engineers.
- Configure and maintain user accounts permissions and settings in Active Directory and other system management tools.
- Collaborate with IT teams to ensure systems are secure and functioning properly.
- Document troubleshooting processes and develop standard operating procedures.
Requirements:
- Strong understanding of operating systems (Windows Linux Mac) networking concepts and hardware troubleshooting.
- Experience with ticketing systems and managing user accounts via Active Directory.
- Familiarity with common IT security practices and troubleshooting methodologies.
- Excellent problemsolving and customer service skills.
- Bachelors degree in computer science IT or a related field with 23 years of experience in IT support or service desk roles.
Job Location: Remote/Hybrid/InOffice
Note: To accomplish our vision our Flagship Event IAC VISION 2030 would provide employment and career opportunities for millions of jobready interns freshers and professionals in our Industry Academia Community (IAC).
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Employment Type
Full Time
