ServiceNow Developer

We are seeking an experienced ServiceNow Developer to join our IT team. The ideal candidate will have a strong background in designing developing and implementing ServiceNow applications as well as configuring and customizing the platform to meet business needs. As a ServiceNow Developer you will play a critical role in enhancing IT service management (ITSM) capabilities automating processes and driving improvements in service delivery.

• ServiceNow Application Development:

  • Design develop test and deploy custom applications on the ServiceNow platform (including ServiceNow ITSM ITOM ITBM and other modules).
  • Configure and customize ServiceNow workflows business rules and service catalog items.
  • Build and maintain custom scripts using JavaScript GlideScript and other ServiceNow scripting tools.

• System Configuration & Customization:

  • Configure ServiceNow modules like Incident Problem Change Request Knowledge and other ITSMrelated modules.
  • Customize the ServiceNow user interface (UI) including UI Pages UI Actions and UI Policies to improve user experience.
  • Implement ServiceNow integrations with thirdparty systems and other enterprise applications using REST SOAP and other integration methods.

• Automation & Process Improvement:

  • Automate business processes by leveraging ServiceNows Flow Designer Orchestration and IntegrationHub.
  • Work with stakeholders to understand business requirements and translate them into technical solutions within the ServiceNow platform.
  • Develop solutions to improve incident management change management service catalog and other key service management processes.

• Maintenance & Support:

  • Provide ongoing support and maintenance for ServiceNow applications including troubleshooting and resolving issues.
  • Monitor platform performance and ensure that ServiceNow is running efficiently and effectively.
  • Perform regular platform upgrades and patches ensuring minimal disruption to services.

• Collaboration & Stakeholder Management:

  • Collaborate with IT teams business analysts and project managers to gather and understand functional and technical requirements.
  • Work closely with endusers to gather feedback and ensure ServiceNow applications are meeting their needs.
  • Assist in preparing technical documentation release notes and user manuals.

• Training & Mentorship:

  • Provide training and support to other ServiceNow developers and users as needed.
  • Stay up to date with the latest features and best practices of the ServiceNow platform and share knowledge with team members.

• Technical Skills:

  • Strong handson experience in ServiceNow development and configuration including creating custom applications modules and integrations.
  • Proficiency in ServiceNow scripting languages (JavaScript GlideScript).
  • Experience with ServiceNow ITSM ITOM ITBM and Service Catalog modules.
  • Knowledge of REST SOAP and Web Services for integration.
  • Familiarity with ServiceNows Flow Designer Orchestration and IntegrationHub for automation and process improvement.
  • Solid understanding of ServiceNow CMDB Incident Management Problem Management and Change Management processes.
  • Experience with ServiceNow Scoped Applications and development environments.

• Experience:

  • 3 years of experience in ServiceNow development and configuration.
  • Proven experience working in ITSM ITOM or other IT service management practices.
  • Experience in Agile or Scrum development methodologies.

• Certifications:

  • ServiceNow Certified System Administrator (CSA) certification required.
  • ServiceNow Certified Application Developer certification preferred.
  • Additional certifications in ServiceNow modules (e.g. ITSM ITOM HRSD) are a plus.