Credit Assistance Specialist
Credit Assistance Specialist
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Job Description
Job Summary:
Are you looking for a role where you can build a successful career with opportunities to learn grow and make an impact We have an exciting opportunity for you as a Credit Assistance Specialist. You will be responsible for providing credit assistance and solutions to clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk including precharge off and recovery. Job expectations include leveraging problemsolving competencies sound judgement and decision making and providing exceptional client service and empathy while meeting both company and client needs.
Location: Onsite TampaFlorida
Responsibilities:
- Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan deposit and credit card accounts
- Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner leveraging tools and resources where applicable
- Determines the right solution for the client while staying within collections compliance guidelines
- Demonstrates empathy for the clients situation using ethical behavior that is consistent with the banks code of conduct
- Achieves quality standards and meets key performance indicators
- Works an established list of accounts on an automated collections system autodialer or manual calling and helps mitigate losses
Skills:
- Active Listening
- Attention to Detail
- Client Solutions Advisory
- Oral Communications
- Account Management
- Adaptability
- Collaboration
- Data Collection and Entry
- Interpret Relevant Laws Rules and Regulations
- Liquidity Management
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
Join us and start an exciting career!!
Start Date: 2/3/2025
Employment Type
Full Time
