Franchise Service Consultant Jobs in Infinity Brands in Johannesburg - South Africa

Franchise Service Consultant

Infinity Brands

Posted on : 09-12-2024

Employer Active

1 Vacancy

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Jobs by Experience

1-3years

Job Location

Johannesburg - South Africa

Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 09-12-2024

Job Description

A franchise consultant is the main contact point in an assigned market for supporting the franchise system of business of

various organizations and brands. The ideal franchise consultant cultivates a team and works towards identifying a profitable

franchise out of then many that apply.

Key performance Areas:

1. Store and franchise compliance

The respective FSC will visit each site on a 6 (six) weekly cycle. A site visit report will be completed upon every visit.

Ensure franchisees comply with brand standards.

Rolling out POS and maintenance of the system.

Ensure that franchisees are visited regularly

Ensure that franchisee abide by the operational manual

Ensure that ICU stores increase in revenue

2. Reporting

Provide sound advice to increase store profitability and performance.

Perform compliance audits in order to identify growth opportunities and improvement.

Analyse product movement and make suggestions to increase sales.

Log calls for issues that may occur to the external IT service provider.

Document and report critical incidents and franchise issues.

Report and provide vital information to the operations manager with regards to stores i.e. LSM market the trading patterns and

basket values growth and projected sales and staff performance.

Evaluate sales performance.

Collect and compile data from the stores

3. Training and Development
Prepare meeting activities to improve store profitability through training and networking with vendors and other franchisees.

Educate and train franchisees in order to ensure consistency and standardised procedures on site.

Provide additional training on site as needed.

ACDC express league management

4. Stock management
Manage stock at franchisees by following up on back orders that were logged.

Evaluate the top categories and locations of products.

Monitor and manage minimum stock holding.

Monitor obsolete inventory.

Determine the ability to upsell by combining interlinked products to increase the basket value.

Attend compulsory stock take twice a year.

5. Client relationship management
Provide general franchise support.

Ensure competitiveness and build brand awareness.

Provide support and assistance with the organisational initiatives to maintain franchisee accountability and network consistency.

Assist in developing solutions to issues whether they are common

or not.

Manage conflict resolution

Assist with the maintenance of IT equipment on site.

Assist with management accounts and suggest ways to improve.

Assist with recruitment business training and succession

planning in stores.

Complete FSC field report

6. Effective team work and self management

Follow any lawful and reasonable instruction from the ACDC EXP operations or general manager

Act as part of the team and always assist other members of the team to achieve common goals

Consistently live and be an example of the Company values

Clarity in judgment

Critical Thinking

Communication Skills

Problem Solving

Requirements

Proven experience as a field or service consultant

Experience in customer service

Knowledge of business processes and functions

Strong analytical ability

Valid drivers license

Own road worthy vehicle

Degree in business management and or operations

Proven work experience as a sales manager Hands on experience with CRM software and MS Office (MS Excel in particular) Understanding of sales performance metrics A team player with high level of dedication Ability to work under strict deadlines Matric certificate Certification in Marketing, Sales or a relevant field is a plus

Employment Type

Full Time

Company Industry

Key Skills

Apply Now

About Company

Infinity Brands

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Franchise Service Consultant

Infinity Brands

Job Description

Requirements

Employment Type

Company Industry

Key Skills

About Company

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