French Customer Service Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Position: French Customer Service Agent
Location: 6th of October City Egypt
Company Overview:
RayaCX is a leading customer experience management company providing innovative solutions to clients across various industries. We are currently seeking a French Call Center Agent to join our team in 6th of October City Egypt on a temporary 6month contract.
Job Summary:
As a French Customer Service Agent you will be responsible for handling inbound and outbound customer calls in French providing excellent customer service and resolving any issues or concerns. You will also be responsible for accurately documenting customer interactions and maintaining customer records.
Key Responsibilities:
Handle inbound and outbound customer calls in French
Provide exceptional customer service by addressing customer inquiries and concerns
Identify and escalate priority issues to the appropriate department
Accurately document customer interactions and maintain customer records
Meet or exceed individual and team performance goals
Continuously improve product knowledge and stay updated on company policies and procedures
Collaborate with team members to ensure customer satisfaction and retention
Adhere to company guidelines and quality standards
Requirements:
Fluency in French (both written and verbal)
Excellent communication and interpersonal skills
Strong problemsolving and decisionmaking abilities
Ability to work in a fastpaced environment and handle multiple tasks simultaneously
Proficient in MS Office and other computer applications
Willingness to work flexible hours including weekends and holidays
Graduates Under grads and gap year
Contract Details:
This is a temporary 2month contract position
If you are fluent in French and have a passion for providing exceptional customer service we encourage you to apply for this exciting opportunity with RayaCX. Join our dynamic team and be a part of our commitment to delivering outstanding customer experiences.
Employment Type
Full Time
