Night Manager
Night Manager
Posted on :
09-12-2024
Employer Active
1 Vacancy
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Job Description
- To consistently offer professional friendly and engaging service
- To oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergencies
- To handle Guest concerns and react quickly logging and notifying the appropriate department leaders.
- To assist guests regarding hotel facilities in an informative and helpful way
- To take responsibilities to make necessary decisions in absence of General Manager/Hotel Manager/ ExCom leaders.
- To walk through the hotel including outlets and banquet ensuring smooth operation and supporting if necessary.
- To follow department policies procedures and service standards
- To follow all safety policies
- Shift work required
- Cash handling
- Oversee front office and guest services during shift.
- Room allocation for arrivals of the next day.
- Liaise with Guest Experience Manager to ensure VIP guests needs are met.
- Identify sales leads to be followup up by sales department.
- Constantly monitor team members appearance attitude and degree of professionalism
- Motivate and provides a work environment which brings out the best in team members
- Maintain complete knowledge of hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- VIP
- /
Qualifications :
- Previous customer related experience an asset
- Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory and additional languages (Chinese) an asset.
- This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business. Some position will include weekend and holiday work.
- Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems and OPERA required additional languages are an asset.
- Occasional lifting and carrying up to 20 kg
- Exceptional time management and multitasking skills.
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Abllity to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all time
- 24365
- OPERA
- 20kg
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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