Sr Imaging Representative - PTDays
Sr Imaging Representative - PTDays
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Houston Methodist the Senior Imaging Representative position is responsible for performing as an Imaging Rep in addition to providing advanced critical thinking and problem resolution with a focus on the patient visit experience within the Imaging department. Responsibilities for this position include performing more complex processes related to scheduling or other specialized department related protocols with an emphasis on high level customer service. The Senior Imaging Representative position serves as a liaison for the patient medical staff and third parties as well as a role model trainer and mentor to new hires and less experienced staff.
- Greets customers and responds to general and specific inquiries that require advanced department knowledge and critical thinking skills. Answers and triages customer calls and questions.
- Performs more complex processes related to scheduling registration data financial clearance activities or other specialized department related protocols.
- Coordinates patient flow as directed with consistency timeliness and advanced skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials.
- Role models healthy communication such as mitigation of conflict leading problemsolving and resolution efforts. Serves as a preceptor mentor and resource to less experienced staff. Recommends initiatives to improve department scores for employee engagement.
SERVICE ESSENTIAL FUNCTIONS
- Ensures high quality service is provided in designated areas. Responds promptly to requests and keeps open channels of communication building rapport with physician patient and service areas. Maintains confidentiality in all communications.
- Anticipates and coordinates department needs contributing to patient employee and physician satisfaction.
- Responds to patient records requests per protocol; updates EMR as needed. Provides other administrative assistance as directed.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Serves as a liaison for the patient medical staff and visitors. Communicates to resolve patient and quality service matters. Keeps open channels of communication with physician patient and service areas regarding action taken and resolution.
- Enters patient and operational data into various database systems with a high level of thoroughness accuracy and timeliness. Obtains physicians orders are followed as needed.
- Identifies and assesses issues and opportunities for improvement and implements changes following managerial review. Follows up on action items to ensure completion of assignments.
FINANCE ESSENTIAL FUNCTIONS
- Works with patient access staff to confirm insurance authorization has been obtained as needed. Educates patients and others about potential financial responsibilities as necessary.
- Organizes time effectively minimizing incidental overtime and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
- Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate. Identifies cost savings or opportunities for efficiencies.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Displays initiative to improve job functions; offers suggestions to streamline process for efficient patient flow and other quality or service matters. Maintains adaptability and flexibility during changing demands.
- Offers innovative solutions through participation in performance improvements projects and activities. Follows up on action items to ensure completion of assignments.
This job description is not intended to be allinclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
- High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.)
WORK EXPERIENCE
- Three years of experience in a related role within healthcare
- N/A
- Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations
- Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles
- Possesses excellent customer service skills as well as organizational and critical thinking skills
- Demonstrates proficient use of computer hardware and software with the ability to naviagete multiple systems simulataneously
- Intermediate knowledge of medical terminology
- Demonstrates effective and appropriate decisionmaking judgement and confidentiality as well as attention to detail and followthrough
- Working knowledge of insurance requirements for reimbursement as appropriate
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs No
- Business professional Yes
- Other (department approved) Yes
ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.
- On Call* No
TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No
Company Profile:
Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of Americas Best Hospitals. As a fullservice acutecare hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist it has evolved into one of the nations largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodists primary academic affiliates are among the nations leading health care organizations: Weill Cornell Medicine and New YorkPresbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds 85 operating rooms and more than 8400 employees Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor priority referral Protected Veterans requested.
Employment Type
Full Time
