Customer Service Representative Bilingual - English Spanish
Customer Service Representative Bilingual - English Spanish
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Representative (Bilingual English & Spanish)
Location: 9721 Sherrill Blvd Knoxville TN 37923
Shift Timing: 8.00 am 8.00 pm rotational shift (9 Hours including 1 hour break)
Working Mode: 100% WFO 5 days a week; One day over the weekend (either Saturday or Sunday) and 4 days during regular week (Monday through Friday).
Interview: 1st Online Assessment test & 2nd Inperson
About company:
Our Client is a nextgen customer experience (CX) company defining and delivering AIled transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence Client becomes the preferred partner for managing endtoend CX journeys across Travel and High Growth Tech industries. Established in 1998 with a 100% focus on customer experience Client employs more than 25000 customer experience and technology specialists providing services to 85 marquee customers globally. Clients global footprint consists of 30 delivery centers
Job Summary:
- We are looking for a skilled and customeroriented Customer Care Agent to join our dedicated customer care team.
- As a Customer Care Agent you will be the first point of contact for our customers providing assistance and resolving their inquiries promptly and professionally.
- Your primary focus will be to ensure customer satisfaction build positive relationships and maintain a high level of service quality
- Training AST training / new hire training on processes procedures products will be provided.
Qualifications
- Experience working as a Hotel front desk Receptionist will also be considered for this role.
- High School Diploma or equivalent is required
- Must be at least 18 years of age
Assessment Test Link:
Candidate needs to complete the assessment before reaching at the office for an inperson interview. This test is to check the computer literacy and behavioral side of the candidates.
Employment Type
Full Time
