Technical Support Specialist
Technical Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
- The primary focus of someone working in an IT Support position is ensuring that a companys employees can use software and hardware to complete their daily tasks.
- Answering employee questions regarding technical issues.
- Gathering and analyzing data to diagnose problems with computer systems.
- Changing configurations settings and permissions to fix computer issues.
- Generating sign ins for new hires during the onboarding process.
- Updating employees on the status of their service requests.
- Logging all service requests and updating requests as needed.
- Installs modifies and makes minor repairs to computer hardware and software systems.
- Maintains system functionality by testing computer components.
- Installs modifies and makes minor repairs to computer hardware and software systems.
- Resolves technical support requests representing staffgenerated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Maintains system functionality by testing computer components.
- Associates degree or above in computer science information systems or related field.
- Prior experience working on a Helpdesk in IT or similar technical function.
- Strong understanding of computer systems mobile devices and other tech products.
- Ability to troubleshoot and diagnose problems familiarity with internet security and data privacy principles.
- Excellent problemsolving skills and ability to prioritize multiple tasks efficiently.
- Good communication skills both verbal and written with an ability to convey technical information to a nontechnical audience.
- Customerservice focus.
- Collaborative mindset.
- A process improvement mindset.
- The ability to communicate technical information in an accessible manner to nontechnical employees.
- Basic knowledge of networking principles and operating systems.
- Ability to effectively prioritize and execute tasks in a highpressure environment.
- A bachelors degree in Information Technology Computer Science or a related field.
- Relevant certifications such as CompTIA A Microsoft Certified IT Professional or Cisco Certified Network Associate (CCNA) can be highly advantageous.
Employment Type
Full Time
