DRC-Help Desk Analyst 2-Video Support HD2 Jobs in RICEFW Technologies Inc in London - USA

DRC-Help Desk Analyst 2-Video Support HD2

RICEFW Technologies Inc

Posted on : 07-12-2024

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1 Vacancy

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Job Location

London - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 07-12-2024

Job Description

AM:

Video support specialist extremely wellrounded in processingscheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 3NA experience with Polycom RMX Resource Manager and endpoints.

Job will be in person working in London Ohio. equipment supplied

ODRC expects a video support specialist extremely wellrounded inprocessing and scheduling videoconference requests and managing other issuesvia telephone and email utilizing Microsoft Office 365 and experience withPolycom RMX Resource Manager and endpoints.

VideoSupport Specialist

Education:

Preferred Education: 4year college degree

Years of Relevant Experience: 2 years

Key Skills:

Process and schedule for videoconferencerequests and manage other issues via telephone andemail. Last year we scheduled over 12000 conferences.

Utilize Microsoft O365

Assist with daytoday management ofvideoconferencing operations for our multisite videoconferencing network

Use professional written and oralcommunication

Work successfully across multiple teams

Provide analytical and troubleshooting supportfor video endpoints and fiber networks

Support conference room meetingspointtopoint and multipoint (bridge) video teleconferences

Prefer experience with Polycom and Ciscoinfrastructure and endpoints

Provide limited audio/video support formanagement offsite activities

Maintain strict confidentiality for allvideoconferencing activities

Report operational and technical issues tomanagers.

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceExperience with Polycom and Cisco infrastructure and endpoints Highly desired0College degreeRequired4YearsUtilize Microsoft Officer 3NA Required0Use professional written and oral communicationRequired0Work successfully across multiple teamsRequired0
Questions
No.QuestionQuestion1Please confirm if your candidate is ready to work full time in London office instead of hybrid if selected for this position.Question2Do you understand and will abide by the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors The consequences of this occurring can and will result in repercussions to you the prime vendor regardless if the candidate works for a subvendor of yours. It will also result in immediate termination of the contractor and make them ineligible for rehire in the program.

Employment Type

Full Time

Company Industry

Key Skills

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About Company

RICEFW Technologies Inc

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DRC-Help Desk Analyst 2-Video Support HD2

RICEFW Technologies Inc

Job Description

Employment Type

Company Industry

Key Skills

About Company

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