Overnight Front Desk Agent
Overnight Front Desk Agent
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Job Description
Overnight Front Desk Agent
First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!
Starting Pay Rate: $20.70 per hour
We recognize tenure through our compensation hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.95 per hour.
Job Duties Include:
- Greet check in and settle guest accounts while ensuring all service standards are followed
- Document all guest requests complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Conduct Night Audit Procedures
- Assist in monitoring the switchboard phone line and answering calls/responding via other communication platforms
- Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange
- Assist guests regarding hotel facilities in an informative and helpful way
- Drive rate through upselling room brands
Qualifications :
- Previous Night Auditor experience an asset
- Previous experience in Front Desk or customer service an asset
- Previous Property Management System (PMS) experience an asset
- Excellent knowledge of MicrosOpera Property Manager word and excel
- Experience dealing with guest recovery
Job Perks & Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Additional Information :
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: At Fairmont Chateau Whistler we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
If you are contacted by a Recruiter kindly inform them at any stage of the recruitment process if you will need support or accommodations.
Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality.
Discover the life that awaits you at Accor visit Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
APPLY TODAY: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistlerjobs.ca)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
