10087 - Facility Coordinator
10087 - Facility Coordinator
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Job Description
Position: Facility Coordinator
Working Hours: MondaysFridays 9:00am5:00pm EST
Location: PH Remote
Salary Range: $1000$1400 USD/mo
The role; Facility Coordinators are the cornerstone in building an exceptional relationship with customers by providing a positive customer experience while enhancing their skill set in service sales and troubleshooting techniques.
Requirements:
- 12 years’ experience in collections with an emphasis on customer service
- Experience with planning and executing new process rollout
- Strong computer skills with experience in Microsoft Office (Work Excel Outlook etc.)
- Ability to navigate and use multiple computer/software programs simultaneously.
- Excellent verbal and written communication and listening skills
- Ability to apply basic mathematics (add subtract multiply and divide) in all units of measure using whole numbers common fractions and decimals.
- Exhibit a professional positive teamoriented attitude with all interactions both verbally and in writing with excellent organizational skills
- Handle incoming calls emails and texts to address customer needs and questions.
- Use sales techniques to recommend storage solutions execute rental agreements and collect payments.
- Contact customers to resolve overdue balances and meet collection targets.
- Document customer interactions maintain accurate inventory and update software systems.
- Report and track service requests for facility issues.
- Meet individual and team KPIs adapting to new processes as needed
Employment Type
Full Time
