Basic Qualifications
1. Minimum of 5 yrs. work experience in the IT industry.
2. BE IT or Computer Science / Masters in Computer Science or IT.
Required Experience
1. Minimum 5 years of working experience in the below technologies: ASP .NET JAVA C#.NET WEB APIs SQL Server Scripting Tableau or Azure SaaS.
2. To have an endtoend understanding of the application under vicinity from both technical and functional perspectives.
3. To asses / identify improvements or malfunctions of software products and determine the appropriate mitigation actions that are required which could add value to the product and customer.
4. Minimal code fixing/code debugging and log analysis to fix the application.
5. Create & update Alerts/ Monitoring Dashboard of Products to proactively address Failures.
6. Ability to prepare Dashboard/ Support Tools/ Adhoc reports and provide visibility of the management on product performance.
7. Keep abreast of product performance in assigned areas of responsibility. Work with the development team as needed for performance analysis of products and Enhancements.
8. Identify / Track / Listen and solve issues/queries escalated on technical product problems; seek assistance from Engineers.
9. To guide support and enable Product Support to correlate and correct product deficiencies.
10. Develop knowledge bases and FAQs.
11. Assist the Product Service Engineers in preparing Failure Analysis and summary Reports and informing appropriate persons on problem solutions.
12. To have served as a liaison between the endusers dealers vendors and engineering team/IT team for any and all applications.
13. Work closely with employees/peers/juniors to develop solutions.
14. Establish and maintain good rapport with dealers suppliers and related department personnel within the organization.
Desired Experience
1. Good to have additional software experience in Angular and Python.
2. Good knowledge of areas like IOT Telematics and Manufacturing.