Platform Operations Engineer
Platform Operations Engineer
Posted on :
06-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
* Monitoring troubleshooting and resolving server and network problems.
* Working with various internal/external stakeholders to narrow down problems and achieve resolution.
* Clearly and effectively documenting information in the Trouble Ticket system for communication to other staff.
* Ensuring SLAs are achieved and Platform Operations work quality expectations are met.
* Ensuring the accuracy of the Platform Operations procedures/documents.
* Diagnosing troubles identified by network monitoring and working to resolve issues.
* Handling multiple concurrent tasks with minimal supervision and low escalation level.
* Acting as Platform Operations representative on phone incidents.
* Being Proficient and uptodate on Akamai systems and utilizing the knowledge for daytoday troubleshooting.
* Maintaining advanced knowledge of Akamai systems.
* Acting as an escalation point within the Platform Operations.
* Acting as shift lead when required.
* Working with various internal/external stakeholders to narrow down problems and achieve resolution.
* Clearly and effectively documenting information in the Trouble Ticket system for communication to other staff.
* Ensuring SLAs are achieved and Platform Operations work quality expectations are met.
* Ensuring the accuracy of the Platform Operations procedures/documents.
* Diagnosing troubles identified by network monitoring and working to resolve issues.
* Handling multiple concurrent tasks with minimal supervision and low escalation level.
* Acting as Platform Operations representative on phone incidents.
* Being Proficient and uptodate on Akamai systems and utilizing the knowledge for daytoday troubleshooting.
* Maintaining advanced knowledge of Akamai systems.
* Acting as an escalation point within the Platform Operations.
* Acting as shift lead when required.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
