Customer Care Advocates
Customer Care Advocates
Posted on :
06-12-2024
Employer Active
1 Vacancy
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Job Description
- Strong verbal and written communication skills and customer service experience
- Serve as technical support resource providing diagnostic application support for Cummins electronic tools on basic and slightly complex issues in a level 1 capacity.
- Basic proficiency in troubleshooting software product and application issues
- Maintain knowledge and technical understanding of current products and new products.
- Knowledge of how to leverage ERP systems to handle order management activities
- Capable of navigating multiple systems to locate information needed to provide quotes/pricing/parts availability information etc
- Capability to communicate across distribution functions and nodes to aid in order management activities to handle customer requests
Employment Type
Full Time
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