Chargeback Analyst
Chargeback Analyst
Posted on :
06-12-2024
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1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide.
Job Title: Chargeback Analyst
Location: Draper UT 84020
Duration: 6 Months
Job Type: Contract
Work Type: Hybrid
Shift: 9am6pm MondayFriday CST
JOB DESCRIPTION:
- This position will be a part of the Payment and Risk Operation team and will be responsible for:
- Processing Issuing Chargeback (Outgoing Dispute): Reviewing researching investigating submitting dispute to processor
- Processing Merchant Dispute (Incoming Dispute): Reviewing researching creating representment letter to processor.
- Processing chargebacks recon (Updating status of chargeback and review status)
- Communicate with customers regarding documentation requests via email and phone calls
- Ensure Dispute milestones are met within a time frame
- Data entries related to chargeback
Professional Experience/Background to be successful in this role:
- Has at least 2 years chargeback of payment card risk management experience
- Has at least 2 years customer service experience
- Meet service level and performance requirements to deliver high quality work
- Possesses strong data analysis and investigative reporting skills
- Able to solve transaction or payment issues without complete process guidance
- Communicates clearly and effectively with customers while investigating and resolving payment exceptions
- Has strong skills of using Excel and other software to create spreadsheets models and reports
- Ability to make sound judgment calls
Competencies (Attributes needed to be successful in this role):
- Embodies the client core values
- Fast Learner/Tech Savvy
- Excellent Communicator
- Reliable Team Player
- Attention to details
- Self Starter able to think outside of the box
- Thrives in a fast pace environment
- Independent decision maker with the ability to confidently back up actions
Must Have
- Chargeback Experience either on the issuing or the acquiring side of the payment
- Customer Service
- Customer Service Calls
- Payment Services
Nice To Have
- Google Sheets
- MS Excel
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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