Scheduling Coordinator
Scheduling Coordinator
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297 - 297
1 Vacancy
Job Description
This is a remote position.
- Freedom to prioritise own daily tasks depending on importance
- Speak to line manager when spending needs to be authorised and when there are financial implications related to a decision
- Elevate complex issues to line manager
- Coach Performance Manager (CPM) as line manager
- Customer Relationship Manager
- Human Resources Lead
- Customer Service Team
- Coaches
- Parents
- School staff
- Experience with scheduling in an environment with a high volume of casual staff
- Experience in customer service
- Must be able to work under pressure multitask
- Interpersonal skills must be able to interact and work with a variety of people; Parents School administration Coaches
- Attention to detail
- Computer literacy Microsoft packages Outlook Internet
- Scheduling a roster for 100 casuals for the term
- Day to day emergency replacements
- Log lateness and minor infractions
- Assign training modules for coaches
- Inform schools in instance of lateness
- Escalate disciplinary matters to the CPM
- Answering coach queries
- Answering school and parent queries
- Triage incoming calls to the customer service number
- Redirect calls to appropriate personnel
- Data entry
- Day to day replacements handled without CPM
- Number of unanswered customer service calls
- Number nonpriority calls redirected appropriately
- A home office is a requirement for this role
Benefits
- Permanent work from home
- Immediate hiring
- Steady freelance job
.
Employment Type
Full Time
