Google Workspace Administrator and Hardware Support
Google Workspace Administrator and Hardware Support
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Job Description
Location: Paragon City
Manage user accounts groups and organizational units within Google Workspace.
Manage Jira Confluence Hiver and other productivity tools for the organization
Provide technical support and troubleshooting for Google Workspace applications including Gmail Google Drive Google Docs Google SheetsGoogle Meet and others. Hiver Zoom Teams CRM solutions Domo Zapier KnowB4 Ring Central inhouse and offtheshelf applications as needed.
Track work tickets in Jira triage and escalate as needed.
Procure equipment and software for team members after approval.
Monitor system performance and usage to ensure optimal functionality and efficiency.
Help manage Cyber Security and Compliance tasks.
Collaborate with end users on finding resolutions for their needs.
Handle user account creation deactivation and permission management.
Implement and manage security settings including twofactor authentication data loss prevention and access controls.
Familiarity with other cloud services and platforms (e.g. AWS Microsoft 365).
Requirements
Technical Background:
- Strong interpersonal & communication skills and the ability to remain calm and professional under all circumstances
- Quickly identify problems form solutions and execute stepbystep troubleshooting procedures
- Configure and customize Google Workspace applications & Hiver mailboxes to meet the needs of the organization.
- Develop and implement policies for email retention data sharing and access control.
- Integrate Google Workspace with other enterprise systems and thirdparty applications.
Educational Background:
- Bachelor s degree in Computer Science Information Technology or related field or equivalent work experience.
- Proven experience as Admin for Google Workspaces preferably a multiple workspace structure
- Hiver Admin a plus
- Experience with Jira ticketing and Confluence
- Ability to write clear and concise instructions and proposals
- Ring Central Admin experience
- Indepth knowledge of Google Workspace products and services.
- Experience with cloudbased administration and security best practices.
- Strong problemsolving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certifications in Google Workspace Administration (e.g. Google Certified Professional Google Workspace Administrator) are a plus.
Employment Type
Full Time
