Guest Relations Ambassador
Guest Relations Ambassador
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Job Description
Basic Job Responsibilities:
Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation sales and housekeeping to ensure optimal level of guest satisfaction.
Manage and greet all guests monitor and resolve all requests.
Perform checkin/OUT of guests using the Opera system.
Welcome and greet guests and answer inquiries and incoming calls.
Prepare occupancy and guest reports Maintain group and individual arrival reports daily.
Inform guests of hotel rates and services and create/cancel/confirm reservations.
Check and manage room allocation.
Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.
Coordinate and assist the concierge in all services to guests.
Maintain knowledge of all emergency procedures
Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.
Qualifications :
Job Qualifications:
Pleasant personality with a good appearance.
Service and guest oriented
Very good command of both written and spoken English
Opera experience is a plus
Ability to work on shift basis.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
