Senior Operations Manager BPO Services
Senior Operations Manager BPO Services
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
All qualified candidates will be given fair consideration. Per GDPR any CV or personal information you submit will be used strictly for recruitment. Your data will be processed based on legitimate interest securely stored and not shared outside the recruitment process.
INTRODUCTION
Our client is a leading global BPO provider specializing in Contact Center operations Digital Marketing and Engineering Solutions. With a strong presence across multiple regions the company is dedicated to delivering exceptional service and fostering an employeefocused environment. Known for its commitment to innovation and operational excellence the company partners with clients to achieve transformative results.
ABOUT THE ROLE
The Senior Operations Manager will oversee clientfacing BPO operations ensuring that all services meet the clients needs and business objectives. The role involves managing key client relationships while driving operational excellence in the context of ecommerce and social commerce services. The ideal candidate will thrive in a fastpaced adaptive environment and excel in building strong internal and external collaborations.
HIGHLIGHTS
Skills:
Proven experience in managing largescale BPO operations.
Fluency in English (proficiency gained through overseas study or equivalent experience).
Competencies:
Strong leadership and decisionmaking skills.
Advanced problemsolving and analytical abilities for datadriven decisionmaking.
Adaptability and flexibility to align with social commerce demands.
Knowledge:
Comprehensive understanding of BPO operations ecommerce and social commerce services.
Experience in financial forecasting and P&L management.
OBJECTIVES
Drive operational excellence and efficiency across multiple projects.
Build and maintain strong client relationships ensuring satisfaction and longterm partnerships.
Drive initiatives to enhance operational efficiency and service delivery within ecommerce and social commerce contexts.
RESPONSIBILITIES
Core Responsibilities:
Manage daily operations and maintain financial performance by tracking and forecasting P&L.
Collaborate with clients to align objectives and deliver highquality service.
Provide leadership to operations teams ensuring smooth project delivery and adherence to KPIs.
Identify and address challenges across the service program ensuring effective solutions.
Conduct quality evaluations and provide actionable insights to improve operational efficiency.
Additional Responsibilities:
Act as a primary point of contact for client communications and feedback.
Track and report on key operational metrics providing regular updates to senior leadership and clients.
Foster strong collaboration between internal teams and clients.
Align operations with ecommerce and social commerce business objectives adapting strategies to meet dynamic market demands.
Oversee training and quality improvement initiatives tailored for social commerce services.
REQUIREMENTS
MustHave:
Minimum of 5 years of experience in BPO operations with a proven track record of handling large teams and achieving results.
At least 3 years of experience in a clientfacing role preferably as a Senior Operations Manager.
Fluency in English supported by experience such as overseas study or working in a multicultural environment.
Knowledge of ecommerce or social commerce operations.
University degree and higher education.
NicetoHave:
Experience in client relationship management and financial performance tracking.
Behavioral Competencies:
Ability to thrive in a fastpaced multicultural environment.
Strong interpersonal skills to manage diverse teams and build client relationships.
DETAILS
Reporting Line: Japanese Account Manager.
Team Management: Operations Managers Operations Team Leaders and related teams.
Compensation: Competitive salary with benefits during the probation period including housing support.
Nationality: Open to any nationality eligible to work in Indonesia
Benefits:
Full social and health insurance.
Support for housing expenses during the threemonth training period (candidates must select from a companyapproved list).
Support for VISA applications for family members.
Multinational work environment with opportunities to collaborate with global teams.
Engagement Type: Fulltime.
Working Location: Jakarta Indonesia
Working Time: Normal working hours
Employment Type
Full Time
