SFDC CRM Administrator
SFDC CRM Administrator
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Job Description
Provide daytoday Salesforce user support including troubleshooting data management user setup profile and permission configurations.
Incident Management: Use ServiceNow to log track and manage incidents ensuring timely resolution and escalations when necessary.
Issue Tracking: Track monitor and report Salesforcerelated issues enhancements and feature requests through Jira.
Troubleshooting: Analyze and resolve technical issues related to Salesforce functionality integrations workflows and custom objects. Perform routine Salesforce maintenance tasks such as managing data imports system backups and updating metadata as needed.
Documentation: Maintain accurate records of issues processes and resolutions. Update support documentation and training materials as necessary.
Remote Work :
No
Employment Type
Full Time
