Parts Order Management Advisor
Parts Order Management Advisor
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1 Vacancy
Job Description
Parts Order Management Advisor
Location: Smyrna GA
Salary range: $45K $48K DOE
Report to: Parts Manager
FLSA Status: NonExempt
Job Overview: The Parts Order Management Advisor plays a pivotal role in overseeing the order process from start to finish ensuring customer satisfaction and timely fulfillment. This position requires excellent communication skills attention to detail and the ability to multitask in a dynamic fastpaced environment.
Key Responsibilities:
- Respond to customer inquiries via phone email or inperson providing information on service parts order statuses and shipping updates.
- Process customer orders custom quotes and applications with accuracy and efficiency.
- Monitor inventory levels and communicate product availability to customers.
- Coordinate with logistics and warehouse teams to ensure timely and accurate order fulfillment.
- Maintain and update customer accounts including order history and preferences.
- Resolve orderrelated issues such as discrepancies billing inquiries and return/exchange requests.
- Provide followup on customer interactions to ensure satisfaction and encourage repeat business.
- Identify areas for improvement in order entry and fulfillment processes offering feedback to enhance operational efficiency.
- Stay updated on new product offerings and order management technologies through ongoing training.
- Adhere to company policies principles and values emphasizing customer satisfaction continuous improvement and collaboration.
Requirements:
- Education & Experience: Associates degree or equivalent experience required with at least 3 5 years of proven customer service or order management experience.
- Skills:
- Strong communication skills (verbal and written) active listening and the ability to present information clearly.
- Proficiency with CRM systems order processing software and standard office tools (Excel Word PowerPoint).
- Exceptional multitasking prioritization and time management skills.
- Problemsolving and analytical thinking abilities.
- High attention to detail and accuracy.
Preferred Attributes:
- Strong interpersonal skills with a customerfocused mindset.
- Adaptability to changing environments and competing demands.
- Initiative to seek out improvements and take ownership of responsibilities.
- Familiarity with technical order processing systems and inventory management tools.
Physical Requirements:
The role requires regular sitting typing and handling objects as well as occasional standing walking and lifting (up to 75 pounds). Vision requirements include close distance and peripheral vision.
Work Schedule & Travel:
- Flexible scheduling including occasional weekends and holidays.
- Limited travel required (less than 10%).
Additional Notes:
This position does not include supervisory responsibilities but requires a high degree of independence professionalism and dedication to customer satisfaction.
ONEPOWER Consulting LLC is an Atlantabased executive search firm. Our consultation services are informed by years of accumulated recruiting experience and knowledge across a variety of fields and industries. Our expertise is in working with professionals of a niche field or with specialized experience as well as those who are JapaneseEnglish bilingual. While our current client base consists mostly of foreigninvested manufacturing companies ONEPOWER is working hard to expand and diversify its existing network. With our head office in Duluth Georgia ONEPOWER strives to introduce the best talent to excellent companies nationwide.
Employment Type
Full Time
