Customer Success Manager Europe mfx
Customer Success Manager Europe mfx
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Job Description
At our company attentive listening collaborative goalsetting and swift action are at the heart of our customercentric approach. As a pioneer in VR simulation we seek a dedicated Customer Success Manager who ensures optimal user experiences and customer journey with our VR Simulator by proactively managing customer relationships. Join us in shaping the future of VR simulation within an ambitious and agile team.
Tasks
Set clear achievable goals milestones and KPIs for effective customer collaboration
Conduct regular Business Reviews with customers to monitor progress towards established goals ensuring alignment and success
Develop refine and implement efficient processes to enhance customer experiences
Lead seamless customer onboarding processes ensuring comprehensive user guidance
Oversee Customer Relationship Management initiatives to prevent churn and boost retention
Manage and synthesize customer feedback collaborating with internal teams for continuous improvement
Requirements
Prior experience in Customer Success/Account Management roles emphasizing renewal management churn prevention and fostering strong client relationships.
Technical knowledge to effectively communicate product details and troubleshoot customer inquiries.
A proactive handson mentality with the ability to work independently.
Proficient in crossteam collaboration and relationship building.
Demonstrated selforganizational skills.
Exceptional feedback management skills including data analysis and reporting.
A dedicated customercentric mindset focused on meeting and exceeding client needs.
Familiarity with the pharmaceutical industry is advantageous.
Benefits
Competitive gross salary starting at 50000 per year (excluding bonuses) potential for overpayment based on experience
Flexible working hours and remote work options
Fulltime permanent contract (38.5 hours/week)
Modern office in Innsbruck amidst the breathtaking Alps
Immediate start date
Mobility package options: 1year public transport pass in Tyrol or convenient parking near the office
Complimentary English and German courses with team colleagues
Employment Type
Full Time
