Branch Manager
Branch Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Branch Manager is directly responsible for all operations for their respective branch. The position is designed to grow coach and lead all members of the service department while increasing revenue and customer satisfaction yearoveryear. It is paramount that the Branch Manager hold themselves their direct reports and their teammates accountable to be excellent in all areas while executing our mission of providing peace of mind to every customer. The Branch Manager reports directly to the District Manager and works with him/her to ensure that their respective branch is achieving the highest service standard in the industry.
Some responsibilities include:
- Ensure all customers receive a service that meets Urbanex expectations of high quality
- Grow coach and develop the Assistant Branch Manager to be able to effectively lead their own branch
- Personally train and work in the field with technicians to evaluate and improve upon customer service and pest control skills while ensuring all performance standards are being met at every single service
- Oversee the execution of all required inspections such as weekly truck inspections monthly infield training inspections and weekly integrity inspections
- Ensure our service consistently exceeds customer expectations by conducting personal follow up visits and quality control checks with customers and handling escalated customer issues as they arise
- Oversee the execution of training meetings for the service team ensuring that they are informative motivating and engaging
- Ensure all customers receive their recurring service as scheduled by running accurate and timely staffing and job pool reports constructing routes accordingly and running route personally if needed
- Maintain knowledge of legal requirements and government reporting regulations impacting human resource functions and ensure that policies procedures and reporting are in compliance
- Intentionally and diligently build a culture predicated upon purpose and drive engagement
Required Skills/Abilities:
- Tennessee Commercial Applicator Category 7 Certification (or ability to test for) preferred but not required
- Proven operations experience in a highgrowth environment
- Ability to communicate present and influence all levels of the organization including executive and Clevel
- Excellent listening negotiation and presentation skills
- Excellent verbal and written communication skills
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Prolonged periods of working outdoors in all weather conditions
- May be required to lift up to 50 pounds
Why Consider Us
- Additional bonus paid to candidates who have a Commercial Applicator Category 7 Certification
- Health vision and dental insurance
- Annual reviews and meritbased raises
- Generous paid vacation holiday and special day off opportunities (you get a paid day off for your birthday!)
- Annual Leadership and Professional Development Seminars
- Relocation assistance when applicable
Employment Type
Full Time
