General Manager
General Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Position: General Manager
Industry: Hospitality
Location: Stung Treng Province Cambodia
Responsibilities:
Operational LeadershipProvide strategic direction and leadership to lodge management.
Oversee daily operations for seamless guest experiences.
Implement and maintain highquality standards across all departments.
Develop and maintain standard operating procedures (SOPs).
Oversee building projects and ensure high maintenance standards.
Manage budgeting and reporting for operations and projects.
Guest Experience
Foster a culture of exceptional customer service.
Address guest complaints promptly and implement improvements.
Introduce innovative initiatives to enhance guest experiences.
Train staff in topclass customer care.
Financial Management
Collaborate with leadership to develop and manage the annual budget.
Monitor financial performance and analyze variances.
Identify revenuegenerating opportunities and implement costsaving measures.
Develop yield management strategies to increase occupancy.
Sales & Marketing
Work with sales and marketing teams to drive revenue.
Develop effective sales strategies to attract new business.
Cultivate relationships with clients and industry stakeholders.
Provide accurate reporting on sales and marketing efforts.
Human Resources
Partner with the People Team for recruitment and training.
Foster an inclusive and positive work environment.
Conduct regular meetings and training programs for staff development.
Quality Assurance
Ensure compliance with industry standards and regulations.
Conduct regular inspections for cleanliness and maintenance.
Maintain valid licenses and compliance with local laws.
Community Management
Build positive relationships with the local community and conservation NGOs.
Represent the lodge at community and industry events.
Qualifications:
- Education: Bachelors degree in Hospitality Management or related field.
- Experience: 58 years in operations and leadership within 45 star lodges resorts or small hotels.
- Strong financial acumen and budget management experience.
- Knowledge of hotel management software and industry best practices.
- Advanced computer literacy particularly in hospitality systems.
- Excellent understanding of hospitality standards particularly in food and beverage.
Salary:
$5000
Contact Information:
Employment Type
Full Time
