CRB NA Client Specialist Team Manager
CRB NA Client Specialist Team Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Principal Duties/Responsibilities
Process & Stakeholder Management
- Deliver/ Manage KPIs and metrics in line with the prescribed targets
- Prioritize and organize work according to business priorities.
- Develop an in depth understanding of the technical aspects of the process.
- Driving process improvements within team for improved efficiency client experience or better risk controls
- Periodic review of process risks and ensuring adequate controls are in place.
Resource Planning
- Forecasting and planning of resource requirements
- Manage resources efficiently through peaks and troughs in the business cycle.
- Ensure contingency planning is in place for critical resources
People Management / Development:
- Setting appropriate goals & expectations for the team and conducting regular progress reviews.
- Work closely with individuals and groom them to their full potential.
- Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
- Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
Qualifications: Graduate
Skills:
- Excellent verbal and written communication skills
- Energetic enthusiastic individuals
- Logical thinking skillset is a must
- Ability to learn new processes and systems also should have the ability to adapt to changes
- Ability to prioritize and organize tasks work within stiff timelines
- Ability to work independently and as part of a team
Knowledge:
- Proven track record of delivering excellent levels of Client Service across varied stakeholders through a large operating function
- Experienced leader with proven ability in managing a function to deliver an agreed set of
homogeneous processes
Employment Type
Full Time
