Customer Success - Spanish Portuguese
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Job Description
Position Multilingual Customer Success
(Languages Spanish Portuguese)
A company located in Kfar Saba is looking for a motivated and experienced Portuguese native speaker and Spanish speaker to join their international Ateam that spearheads their product footprint growth.
This is an onsite position.
In this role you will focus on providing new customer accounts with a fabulous experience coupled with a carefully designed customer journey driving customer satisfaction subscriptions and revenue.
What Youll Do:
- Take E2E ownership for a set of incoming new accounts and guide them with professionalism and care through the customer journey.
- Prioritize and advance accounts through the customer journey to maximize conversions.
- Lay the foundations for a longlasting business relationship in line with the companys strategy and Value Proposition.
- Perform training implementation and deployment qualifications and discovery sessions with new accounts and document the findings.
- Maximize product value for customers and keep them updated about new features and potential use cases.
- Coordinate and monitor all operational activities related to supporting your set of accounts.
- Manage customer activity with CRM tools for maximum efficiency and visibility with carefully executed followups to closure on open issues.
- Exercise your product people and business skills to achieve the best results.
Requirements and Skills:
- Customerobsessive with at least 34 years of solid customer service customer training or customer technical support experience (SaaS background preferred).
- Flexibility in working hours; workdays MondayFriday.
- Excellent written and verbal communication/presentation skills in English.
- Proficiency in at least two of the following languages: Spanish Portuguese Turkish Italian etc.
- Problem solver who can find quick solutions and efficiently remove hurdles to drive the customer journey ahead.
- Selfstarter resourceful and creative in learning new domains.
- Fast learner with a range of technical systems.
- Strong familiarity with Salesforce Jira (advantage).
- Proven knowledge and experience in the Supply Chain / Shipping / International Trade industry (advantage).
Employment Type
Full Time
