Patient Experience Manager
Patient Experience Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ $ 60000 - 65000
1 Vacancy
Job Description
Location: Oregon City OR (OnSite)
Compensation: $65000 base salary up to $25000 in performance bonuses annually
Are you ready to lead a team that transforms lives one call at a time At Revolution Dental Implant Center were reshaping the patient care experience and need an innovative Patient Experience Operations Manager to lead the charge.
This isnt your average call center role its a chance to make a real impact by building relationships optimizing processes and driving results in a fastpaced missiondriven environment.
What Youll Do:
- Lead with Purpose: Inspire coach and manage a highperforming team of patient care specialists.
- Drive Excellence: Monitor key metrics like missed calls conversion rates and appointment show rates then develop strategies to surpass goals.
- Streamline Operations: Implement efficient workflows and systems that enhance the patient journey.
- Tech and Data Guru: Oversee call center technology (Manatal) and vendor performance using data insights to inform decisions.
- Elevate Service: Ensure exceptional service standards resolve escalations and deliver on our promise of toptier care.
- Develop Strategy: Shape policies manage budgets and lead initiatives that align with our vision for growth.
Why Youll Love This Role:
- Compensation that Rewards Success: Earn up to $90000 annually with salary and performance bonuses.
- WorkLife Balance: Monday Friday schedule with no weekends or latenight shifts.
- Make an Impact: Be at the forefront of revolutionizing patient care in the dental industry.
- Grow with Us: Opportunities for professional development and recognition for your contributions.
What Were Looking For:
- Proven experience managing a call center or customer service team ideally in healthcare or dental
- Strong leadership skills with a knack for coaching and inspiring teams
- Datadriven mindset with the ability to analyze trends and make informed decisions
- Attention to detail and a love for optimizing processes
- Excellent communication skills and a collaborative spirit
Employment Type
Full Time
