Support Specialist
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Job Description
Mize is a dynamic Fintechtravel startup headquartered in Tel Aviv with a global presence in Argentina Spain the UK the US and India. Leveraging cuttingedge technology Mize addresses evolving challenges in the travel industry generating an impressive $12 Billion in sales annually. As a pioneer in the field we are committed to delivering real financial value to our extensive network of clients.
We are looking for a Tech Support Specialist that will lead our techsupport team will work closely with our operations team on our flag product maintenance and daily operations while assisting the entire R&D team. Each member of our team is an allaroundplayer that influences the product from the overall experience to the development and youll be no different. You should be passionate about building a product endtoend through the UX design coding testing and deployment phases.
Responsibilities:
- Perform indepth troubleshooting including DB analysis reading system logs and debugging product code to identify and solve complex support issues that were escalated by other support levels.
- Maintain a low rate of nonbug escalations to the development team.
- Write technical notes and troubleshooting procedures to be used by the entire Support.
- Manage assigned cases to meet service level agreements while continuously providing updates to the business.
- Ongoing support and working closely with the business teams throughout the company.
Requirements :
- 1 years experience in technical support deployment system roles
- Experience with System log analysis
- Experience with Zendesk
- Creative troubleshooting abilities
- Ability to understand flows and provide creative technical solutions
- Proficiency in English (written and verbal) Must
- Ability to comply with tight deadlines and selfprioritize
- Multitasking selflearning highly motivated and a team player
- Experience working in the Travel Industry advantage
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
