Account Manager - Portugal TheFork

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table and we are on a mission to connect the worlds favorite restaurants and the broadest community of loyal diners.

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:

TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.

TheFork Manager: our innovative software tool that digitizes restaurant operations empowering our Restaurateurs to manage bookings efficiently and boost their revenue.

TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core valuesBetter Together Ownership Respect and Growthare the guiding principles of everything we do shaping our behaviors: Come as you are Dig in and Make it Memorable.

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible multicultural and constructive environment that provides everyone with space to grow both professionally and personally.

What will you do

• Make outbound to our current customers to present them solutions for their business to ensure they will generate significantly more revenue with TheFork month over month
• Support mainly through email and phone our Restaurants customers and help them with their positioning strategy revenue management and online marketing
• Selling upselling and retaining products and customers
• Be the primary point of contact and build longterm relationships with customers
• Ensure the support and training to use our tools

Your KPIs will include (but will not be limited to) and are subject to change based on business needs:

• Products sold and maintained across your portfolio
• Leverage the usage of TheFork tools so restaurants are more engaged with customers and bookings
• Number and quality of restaurants participating in TheFork Festivals

Which should be your main competences:

• Customer orientation
• Emphatic
• Communication skills
• Dynamic and perseverant person
• Oriented results
• Good attitude is very important

Who are you:

• Experience in pitching and selling promotions/deals/flash sales
• Experience in dealing with a high number (4550) of outbound and inbound calls and portfolios with numerous accounts (from 400 to 800)

Plus requirements:

• Experience as sales representative or account manager
• Experience with a restaurant is a preferred.
• Experience in ecommerce is preferred.
• Native Portuguese and fluent English is a must

What we offer you:

An awesome team (not everybody like our jokes but we try our best)

A Permanent contract (that can be useful in life)

Flexible working environment (2 days home office per week)

Competitive fixed salary bonus and equity (yes equity!)

Lunch vouchers available for each working day (because yes we like to try our best restaurants)

International teams More than 30 nationalities and over 10 offices worldwide

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse physical leisure activities family support travel etc

Continuous learning and development programs

Free access to the Calm app

A program dedicated to help you have the best work/life balance

Health insurance fully covered by the company

Life Insurance and Disability at no cost to the employee

Attractive pension plans

Amazing offices with dining coffee point on each floor and leisure area

Team building events (we love karaoke. A lot. A lot.)

If you are the right person and you are thrilled to join TheFork dont miss this chance and apply.. we are waiting for you!

We believe that we are better together and we welcome you for who you are. We endeavor to ensure that everyone regardless of ability age socioeconomic & cultural background ethnicity faith gender gender expression gender identity ideology national origin race sexual orientation marital status or any characteristic protected under applicable law has the opportunity to reach their full potential. At TheFork we want you to bring us your unique perspectives and experiences so we can collectively continue disrupting the restaurant industry and go from good to great.

#LIAD2