Service Delivery Manager
Service Delivery Manager
Posted on :
04-12-2024
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1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client provider of digital technology and transformation information technology and services
Position: Service Delivery Manager
Location: Bellevue WA 98006
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Job Description:
- Service Delivery Manager who will ensure efficient and effective delivery of multicloud management and operations services compliant to defined SLAs and KPIs maintain client satisfaction and oversee service performance improvement
Responsibilities:
- Oversee delivery of multicloud support service by coordinating efforts of multiple teams to ensure timely and high quality response.
- Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)Track and monitor the performance of services identify areas for improvement and implement changes as needed.
- Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.
- Foster positive work environment and build culture of automation & innovation to improve service delivery performance.
- Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns.
- Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees.
- Proactive identification of issues and risks prepare strong mitigation/resolution plans.
Experience:
- 10 years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.
- Strong multicloud (preferred AWS & Azure) and operations management skills.
- ITIL or similar certifications strongly preferred.
- Excellent communication research analytical and documentation skills.
- Ability to handle multiple concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.
Tek Wissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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