Job Title: Collections Specialist
Location: Alpharetta GA
Job Type: Fulltime
Paid Weekly: $20.00 $22.00 Hour
Bonus Plan: Stay Bonus Performance Bonus Daily/Weekly Spot Bonus
About Us
Our client is committed to providing exceptional services and ensuring their customers financial wellbeing. We are looking for a dedicated and motivated Collections Specialist to join their dynamic team. If you are persistent passionate about helping others have excellent communication skills and enjoy problemsolving this position might be perfect for you.
Job Description
As a Collections Specialist you will play a crucial role in managing and recovering overdue accounts. You will work directly with customers to help them understand their situation negotiate payment plans and ultimately help them move in the direction of achieving financial security. Your ability to communicate effectively show empathy and persistently follow up will be key to your individual success.
Key Responsibilities
Effective Communication: Clearly and professionally communicate with customers to discuss their accounts payment options and any concerns they may have.
Negotiation Skills: Negotiate payment plans and settlements that are feasible for customers while meeting company objectives.
Persistence: Consistently follow up with customers to ensure timely payments and adherence to agreedupon plans.
Empathy: Understand and empathize with customers financial situations building trust and rapport to facilitate cooperative interactions.
Attention to Detail: Maintain accurate records of customer interactions payment schedules and account statuses.
Desired Outcomes
Successfully recover overdue accounts by effectively communicating with and understanding customers.
Negotiate payment solutions that help customers manage their debts while benefiting the companys financial health.
Build strong relationships with customers through persistent and empathetic interactions.
Ensure all records are meticulously maintained to support transparent and accurate account management.
How You Help Improve Customers Financial Stability
As a Collections Specialist you will have the opportunity to make a significant impact on our customers financial lives. By understanding their unique situations and working with them to find manageable payment solutions you will help them regain control over their finances. Your proactive and persistent efforts will contribute to their longterm financial stability and security.
Why This Position is Enjoyable and Satisfying
Rewarding Interactions: You will have the chance to make a positive difference in peoples lives by helping them navigate financial challenges.
Professional Growth: Develop valuable skills in communication negotiation and problemsolving that will enhance your career.
Supportive Environment: Join a team that values collaboration empathy and persistence. We provide ongoing training and support to ensure your success.
Meaningful Work: Your role is essential to the financial health of our customers and the company providing a sense of accomplishment and purpose.
Requirements
Excellent communication and negotiation skills.
Strong attention to detail and organizational skills.
Persistence and determination to achieve goals.
Ability to empathize with customers and handle difficult conversations with professionalism.
Previous experience in collections or customer service is a plus.
If you are ready to join a supportive team and make a meaningful impact on customers financial stability we would love to hear from you.
telephone, keyboard, ms office
Education
B.S. in Related Degree OR equivalent on-the-job experience
Collections Specialist
