Duty Manager - Saudi Nationals
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What you will be doing:
- Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
- Supervision and support of all areas as required
- Define the organization of work to be performed by the team members and supervise coordinate and plan daily activities of personnel
- Handle different guest challenges and situations and be part of the first response emergency team.
- Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
- Reporting of sickness absence punctuality etc. issues to the T&C Manager
- Achieve budgets customer satisfaction targets and other business metrics.
- Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
- Communicate directly with your front of house team kitchen team and higher management to provide them with all relevant/ needed information.
- Assist with implement training programs for all employees conduct induction and skills training
- Maintain and improve quality service in our lounges.
- Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations in accordance with the Lounges and Qantas Food Safety Plan.
- Make sure that an ACCOR and Brand policies are respected
- Excellent knowledge of the software operation and usage..
- Check discrepancy report and action accordingly.
- Train junior team member and coordinate the monthly on the job training for the whole department
- Log and inform your Manager of any system problems & workplace injuries.
- Assisting with protecting and maintaining control of the lounge and bar areas.
Qualifications :
Your experience and skills include:
- A passion for people and creating the next generation of hospitality leaders.
- Ability to support and guide team members to reach operational expectations
- Prior experience working with Ento Interlex or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus
- Good interpersonal skills and selfconfident
- Good sales skills
- Dynamic
- Good presentation
- A thorough and organised approach
- 2 years experience in same position in similar type of hotels
- Bachilor degree
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
