Front office Team Leader
Front office Team Leader
Posted on :
04-12-2024
Employer Active
1 Vacancy
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Job Description
We are seeking an enthusiastic and customerfocused Front office Team Leader to join our dynamic team in Mumbai India. As a Front office Team Leader you will play a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team.
- Provide leadership and guidance to the front office team fostering a collaborative and goaloriented environment
- Oversee daily front office operations ensuring efficient checkin and checkout processes
- Deliver outstanding customer service addressing guest inquiries and resolving issues promptly and professionally
- Collaborate with other departments to ensure seamless guest experiences throughout their stay
- Train and mentor front office staff promoting their professional development and enhancing team performance
- Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
- Manage shift schedules and allocate tasks effectively to maximise team productivity
- Handle guest complaints and feedback with empathy and professionalism ensuring timely resolutions
- Implement and maintain standard operating procedures for front office operations
- Assist in managing the departments budget and achieving financial targets
- Stay updated on local events and attractions to provide knowledgeable recommendations to guests
Qualifications :
- Proven experience in a front office or reception role within the hospitality industry
- Demonstrated leadership skills with the ability to motivate and manage a team effectively
- Excellent communication and interpersonal skills with fluency in English
- Strong customer service orientation with a friendly and professional demeanour
- Detailoriented approach with the ability to multitask in a fastpaced environment
- Proficiency in hotel management systems and computer applications
- Flexible attitude towards working hours including evenings weekends and holidays
- Problemsolving skills with the ability to make quick sound decisions
- Knowledge of local attractions and events in Mumbai (desirable)
- Relevant hospitality management qualification (desirable)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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