VIPExecutive Support
VIPExecutive Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Company :
Our client is a trusted global innovator of IT and business services. They help clients transform through consulting industry solutions business process services digital & IT modernization and managed services. Our client enables them as well as society to move confidently into the digital future. We are committed to our clients longterm success and combine global reach with local client attention to serve them in over 50 countries around the globe.
Job Description:
For VIP/Executive Support Please share profiles of a confident candidate with awesome communication skills and experience in desktop/IT support of 6 years
- Single point of contact for all technical escalations from customers/VIP users
- 10 plus years of experience with good knowledge on Windows and MAC OS.
- Explain and document technical issues in a clear way to clients.
- Excellent interpersonal skills.
- Good written and verbal communication skills ith C level leaders.
- Customeroriented attitude.
- Conference room/ All hands meet support.
- Excellent in MS office tools ( Power point presentation / MS Excel)
- Excellent knowledge of Msoffice product troubleshooting.
- Manage hardware and software break fix for laptop and desktop.
- Walk customers through installing applications and computer peripherals.
- Strong knowledge on Video Conference device.
- Ask targeted questions to diagnose problems.
- Test alternative pathways until you resolve an issue.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the next level of support personnel.
- Follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests.
- Help create technical documentation and manuals.
- Identify log and resolve technical problems with software applications or network systems.
- Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
- Create maintain and distribute reports of progress to senior leadership.
- Maintain client databases with solutions and clear record of activities.
- Ability to travel and work after hours when necessary.
- Outstanding multitasking and problemsolving capabilities.
- Mentoring and technical training to team members
- Analyze root cause analysis of incidents and recommend for automation
Job Title: VIP/Executive Support
Location: Bangalore
Experience: 8 to 12 Years
Employment Type: Permanent
Work Mode: Hybrid
Notice Period: Immediate Joiners 30 Days
CTC:LPA
Employment Type
Full Time
Company Industry
Key Skills
- Design
- Javase
- Accountancy
- Jboss
- BI
- Financial Consulting
