Duty Manager
Duty Manager
Posted on :
03-12-2024
Employer Active
1 Vacancy
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Job Description
We are seeking a highly skilled and guestfocused Duty Manager to join our Front Office team here at Sofitel Brisbane Central. As a Duty Manager you will play a crucial role in overseeing daily hotel operations ensuring exceptional guest experiences and maintaining highquality service standards across all departments.
- Assist the Front Office Manager in managing lobby operations and ensuring guest needs are met promptly and efficiently
- Oversee and coordinate activities across various hotel departments to maintain smooth operations
- Handle guest complaints special requests and VIP requirements with professionalism and care
- Collaborate with Sales and operational teams to exceed guest expectations and meet their specific needs
- Monitor and evaluate staff performance providing training and support to maintain high service standards
- Conduct regular inspections to ensure compliance with hotel policies procedures and quality standards
- Implement and oversee health and safety protocols throughout the hotel
- Analyse guest feedback and operational data to identify areas for improvement and implement solutions
- Manage shift handovers including proper documentation and communication of important information
- Ensure accurate recordkeeping of incidents guest feedback and operational reports
- Act as a liaison between guests staff and management to facilitate effective communication and problemsolving
Qualifications :
- Bachelors degree in Hospitality Management Business or a related field
- Proven experience in Front Office or management roles within the hospitality industry
- Strong leadership skills with the ability to motivate and guide team members
- Excellent problemsolving abilities and a commitment to delivering exceptional guest satisfaction
- Outstanding communication and interpersonal skills
- Proficiency in hotel management software particularly Opera
- Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously
- Analytical mindset with the capability to use data insights for decisionmaking
- Flexibility to adapt to a dynamic and fastpaced environment
- Thorough knowledge of hospitality industry standards and best practices
- Experience in handling guest complaints and resolving issues effectively
- Familiarity with health and safety regulations in the hospitality sector
- Proficiency in Microsoft Office programs including Excel Word PowerPoint and Outlook
- Ability to work flexible hours including nights weekends and holidays as required
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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