Desktop support
Desktop support
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Job Description
Job Title: Desktop Support
Location: Clayton MO
Mode : Contract (6 Months)
Primary Responsibilities & Competencies
Provide customer service support to both internal users external customers and vendors.
Install deploy troubleshoot repair maintain and lifecycle hardware and software throughout the organization.
Maintains detailed and accurate records in workload management asset management and administrative applications.
Provides tier I and II support in all areas of the organizational service portfolio.
Provides excellent customer service to all levels of employees including customers peers and leadership.
Accurately follows documentation and checklists to ensure efficiency and consistency.
Participates and engages in team meetings team building activities and other opportunities to strengthen the department.
Communicates in a professional positive and timely manner in person on the phone and via electronic means.
Uses routine troubleshooting methodologies that provide efficient effective resolution and minimize impact to the customer.
Selfdirected once assigned work and functions with considerable independence.
Shows an interest in learning more advanced aspects of the functional skills.
Actively maintains a level of selfstudy related to technology and customer service.
Able to communicate with the customer in nontechnical terms so the users can understand.
Qualifications
Associate degree in relevant field with 4 years technical support experience or 6 years of technical support experience in lieu of a degree.
Experience with the deployment repair and maintenance of computer hardware such as workstations laptops IP phones smartphones tablets printers copiers and scanners.
Experience with the deployment repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
Familiarity with general networking and customer/server concepts.
Employment Type
Full Time
