Service Technician 2
Service Technician 2
Posted on :
03-12-2024
Employer Active
1 Vacancy
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Job Description
Description:
The Automation Customer Service Engineer is a sitebased customerfacing role that installs services maintains and modifies automation equipment at customer sites. This highly visible role is a critical component to our holistic approach in solving our customers most difficult problems. Specialized training will be provided in order to ensure quality in the work performed.
The Automation Customer Service Engineer in most cases will report to an onsite manager. The majority of Automation Customer Service Engineers will report to the same facility each day. However there will be times when work is required at other customer locations in support of the region.
The ideal candidate will have some automation tracking experience in a fastpaced and demanding work environment.
The Automation Customer Service Engineer in most cases will report to an onsite manager. The majority of Automation Customer Service Engineers will report to the same facility each day. However there will be times when work is required at other customer locations in support of the region.
The ideal candidate will have some automation tracking experience in a fastpaced and demanding work environment.
Key deliverables will include:
Provide service preventative maintenance modifications and installations on automation systems at customer site with minimal supervision.
Troubleshoot system failures and provide onsite customer repairs; responsible for delivering both timely and effective repairs.
Provide adequate training of operators to ensure optimal system performance resulting in superior customer satisfaction.
Manage company assets including cell phone computer tools inventory parts etc.
Establish and foster positive business relationships with customers and peers.
Perform administrative duties including but not limited to recording of time worked training expense reports etc.
Provide ongoing feedback to customers and manager in regards to equipment repair status.
Interfacing regularly with the technical support center in order to provide the highest level of customer care.
Perform other service work as needed in support of the broader region and customer base.
Qualifications:
High school diploma required. Associates Degree in Electrical Mechanical or similar engineering program preferred. Equivalent military training is preferred
Generally 8 years of related experience.
Previous experience servicing factory automation systems and/ or robotic systems and/or prior experience in diagnostics laboratories and relative instruments strongly preferred.
Ability to work both individually and in an established team setting.
Proven track record of strong customer service skills as well as excellent communication skills.
Ability to interface with customers peers internal support center employees in a positive and professional manner.
Must be able to utilize a computer and computerbased tools for reports emails and general communication.
Willingness and ability to travel domestically and internationally at times for training.
Willingness and ability to work different shifts oncall nights and weekends in case of need.
Demonstrated experience in continuous improvement.
Ability to travel and provide service as needed for assigned area as well as other areas as needed.
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics electrical chemistry and software technology; experience with electronics hydraulic and pneumatic systems.
Provide service preventative maintenance modifications and installations on automation systems at customer site with minimal supervision.
Troubleshoot system failures and provide onsite customer repairs; responsible for delivering both timely and effective repairs.
Provide adequate training of operators to ensure optimal system performance resulting in superior customer satisfaction.
Manage company assets including cell phone computer tools inventory parts etc.
Establish and foster positive business relationships with customers and peers.
Perform administrative duties including but not limited to recording of time worked training expense reports etc.
Provide ongoing feedback to customers and manager in regards to equipment repair status.
Interfacing regularly with the technical support center in order to provide the highest level of customer care.
Perform other service work as needed in support of the broader region and customer base.
Qualifications:
High school diploma required. Associates Degree in Electrical Mechanical or similar engineering program preferred. Equivalent military training is preferred
Generally 8 years of related experience.
Previous experience servicing factory automation systems and/ or robotic systems and/or prior experience in diagnostics laboratories and relative instruments strongly preferred.
Ability to work both individually and in an established team setting.
Proven track record of strong customer service skills as well as excellent communication skills.
Ability to interface with customers peers internal support center employees in a positive and professional manner.
Must be able to utilize a computer and computerbased tools for reports emails and general communication.
Willingness and ability to travel domestically and internationally at times for training.
Willingness and ability to work different shifts oncall nights and weekends in case of need.
Demonstrated experience in continuous improvement.
Ability to travel and provide service as needed for assigned area as well as other areas as needed.
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics electrical chemistry and software technology; experience with electronics hydraulic and pneumatic systems.
Employment Type
Full Time
Key Skills
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