Operations Analyst

Under broad supervision analyzes customer business needs and participates in the planning design and implementation of new or enhanced systems. May act as a team or project leader.

The Childcare and Parent Services (CAPS) program is administered by the Georgia Department of Early Care and Learning (DECAL)

Job Description:

• The CAPS Operations Analyst will report to the CAPS Senior Technical Solutions Manager.
• Under limited supervision this position will participate in all release phases encompassing issue resolution and enhancement implementation for the Georgia Childcare Administrative and Payments system known as GACAPS.
• This position is responsible for capturing analyzing and documenting the business needs and how they will be implemented in the designated system(s).
• This position supports the user community by documenting business and process flows creating system training material and documents and supporting users needing assistance with system functionality.
• This position may act as a team or project lead and contributes to building a strong relationship between the business and technology.
• This position involves supporting end users by creating and maintaining business and system process flows developing training materials and providing process and functional support.

Job Responsibilities:

• Serves as a lead or subject matter expert in the planning development testing deployment and evaluation phases of the SDLC for GACAPS.
• Maintains a comprehensive understanding of GACAPS functionality and its role in achieving business objectives.
• Responsible for eliciting documenting and maintaining functional and nonfunctional requirements as enhancement user stories.
• Participates in business requirement gathering and refinement sessions alongside business subject matter experts partner programs and agencies and extremal vendors.
• Reviews and provides feedback on technical requirements created by the vendors programs or agencies.
• Assists in the development and execution of user acceptance test scripts.
• Perform the review and analysis of issues or bugs and present recommendations for resolution based on analysis.
• Coordinates with Agile Solution Manager to communicate issues and resolutions.
• Creates and maintains business and systematic process flows.
• Collaborate with CAPS Business Solution Owner to create clear communication to end users on all process or procedural changes.
• Coordinates with vendors and technical staff to ensure the functionality of automated systems is consistent with and in adherence to program policies laws regulations and best practice standards by users.
• Assists with the development of change management plans for transition to new or upgraded systems.
• Provides business user support and oversight statewide in the use of all data systems for the program.
• Serves as liaison between business users and technical staff in the implementation and development of business process automation.

Agency Preferred Qualifications:

Bachelors degree in a related field from an accredited college or university and the following:

• Four or more years of experience with technology development projects acting as a liaison between business users and technical staff.
• Two or more years of experience automating and documenting business processes.
• Two or more years of experience creating user stories based on collected requirements and welldefined acceptance criteria on a software project management platform such as JIRA DevOps Microsoft Project or TFS.
• Experience with technology development projects.
• Certified Business Analyst Professional (CBAP) Certification of Capability in Business Analysis (CCBA) Project Management Institute Business Analyst (PMIPBA) or similar certification

Technical Competencies:

• Advanced skills in Microsoft Word Excel (e.g. VLOOKUPs and pivot tables) and PowerPoint
• Intermediate skills in SharePoint and information databases.
• Excellent oral written analytical presentation and interpersonal communication skills.
• Ability to communicate complex information in a clear and concise manner.
• Ability to organize and evaluate data to drive decision making.
• Ability to evaluate program and process effectiveness.
• Understanding of how data systems interact and ability to troubleshoot data discrepancies.
• Strong knowledge/experience of program development and implementation.
• Ability to gather business user needs and translate those needs to technical staff that are responsible for the coding and development of data systems.
• Ability to exercise judgment decisiveness and creativity in situations involving the evaluation of information against sensory judgmental or subjective criteria as opposed to that which is clearly measurable or verifiable.
• Knowledge of the needs and processes necessary to automate processes.
• Ability to understand business user needs and translate those needs to technical staff that are responsible for the coding and development of technical systems.
• Ability to multitask prioritize and work independently as well as in team environments.
• Ability to collaborate and work effectively as a team member.
• Ability to develop trusting relationships and resolve conflict.
• Ability to work with diverse communities and sensitivity to needs and concerns of various cultural groups.

Physical Position Requirements:

• Work is typically performed in an office environment with intermittent sitting standing or walking in various settings.
• The ability to speak clearly to hear and understand at a normal conversational level and to receive detailed information through verbal communication.
• Close visual acuity to perform an activity such as: preparing and analyzing data; viewing a computer terminal; extensive reading and visual inspection.
• Full range of hand and finger motion for data entry purposes.

Recruitment Pool: All qualified applicants

• Bright from the Start: Georgia Department of Early Care and Learning is an equal opportunity employer and drugfree workplace.
• A background check will be completed upon hire which may consist of any or all of the following: criminal and employment histories credit history (as applicable to the position) education credentials and motor vehicle driving records.
• Due to the volume of submissions received by this office information concerning application or interview status cannot be provided in writing over the phone or in person.
• All applicants who submit a complete application package will be considered but may not necessarily receive notification or an interview.
• The job posting may be subject to being closed at any time without notice.
• Only those qualified candidates who are selected for an interview shall receive notification upon the filling of this vacancy.