Assistant Manager Sales - Catering

 Main Duties:

      Administration

• Conducts sales visits telephone calls writes letters sends emails and extends invitations to clients to visit the hotel
• Ensures follow ups on all enquiries
• Entertain clients with the object to secure business or strengthen ties when required
• Negotiate terms pertinent to the sale of conference and banqueting services
• Conduct site inspections and tour familiarizations
• Attends trade shows and sells conference space when directed
• Monitor competitive set and communicate tactical changes to Manager
• Attend regular meetings
• Establish leads from newspapers magazines relevant industry documents and follow up
• Monitor competitor activities and use information when developing strategies
• Develop and maintain contact with business generations meeting and convention planners visitors/convention Bureau/ travel agents tour operators airlines corporate accounts Government Departments and other producers closely allied to hotel business
• Assist in the coordination of conference sales/promotional events and activities
• Assist in the operation of banquet functions
• Liaise with Reservations for space allocation and priority
• Monitor competitor activities
• Build profile in market place

• Conducts daily briefings and other meetings as needed to obtain optimal results
• Handles administrative works and keeps updated files on the following Conference matters including:
  • Past present and future events
  • Menus and beverage lists       
  • Finance
  • Standards
  • Personnel and Training
  • Entertainment
  • Meetings
  • Other hotels Conference and Banqueting operations
  • Projects
  • Material and Equipment
  • Miscellaneous
• Monitors local competitors and compare their operation with his/her operation
• Solicits business and follow up on referrals and potential sales leads
• Keeps aware of trends systems practices and equipment in audio visual through trade literature hotel show and site visits

Customer Service

• Ensures the delivery of brand promise and provides exceptional service at all times to the guests.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Greets visitors ascertains nature of business and directs visitors to appropriate employee

     Operational

• Assists in the preparation of the Annual Business Plan.
• Works closely with other employees in a supportive and flexible manner focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures new technology and equipment are embraced improving productivity whilst taking work out of the system

     Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behavior at all times and positively representing the hotel team.
• Maintains strong professional relationship with the relevant representatives from competitor hotels business partners and other organizations.
• Reads the hotels Employee Handbook and have an understanding of and adhere to the hotels rules and regulations and in particular the policies and procedures relating to computer resources fire hygiene health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Food and Beverage function as dictated by the industry company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

     Occupational Health & Safety

• To ensure that all employees have a complete understanding of and adhere to the hotels policy relating to fire hygiene health and safety.

Employee Responsibility

All employees to safeguard their health and safety and the health and safety of others in the workplace. 

Qualifications :

• Bachelors Degree in Marketing Business Administration and other related fields.
• 23 years working experience in Hospitality Industry.
• Sound knowledge of digital and traditional marketing strategies and operations
• Problem solving communication skills as to relating with clients and colleagues

Remote Work :

No

Employment Type :

Fulltime