Client Success Manager
Client Success Manager
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Job Description
Position: Client Success Manager
Location: Bangkok
Job Type: FullTime
Type: Hybrid
Report to: Client Success Senior Manager
Open to: Thai nationals only
The Role
Our Client believes that their success is intrinsically linked to the success of their clients and they are committed to building deep collaborative relationships that drive mutual growth and achievement. In this role candidates should expect to make a large impact on the company.
Being organized and being able to work independently is a requirement. An entrepreneurial spirit and bilingual capability are a must.
Some of your responsibilities are:
Daytoday client communications
Onboarding clients to the platform and conducting training sessions
Upselling and ensuring high client satisfaction on the app
Creating client training materials on the app admin portal
Identifying opportunities and increasing customer engagement on the app
Conducting competitor research with SWOT analysis
Creating monthly reports based on App data
Managing client expectations and responding to customer feedback and suggestions
We are looking for:
Solid knowledge of MS Office PPT/ Keynote experience is a must
Selfmotivated with a strong desire to learn and grow
Over4years experience in an account management or project management role
You are expected to have a sales mentality; we dont expect you to only manage our accounts but to grow them too
Strong English communication skills
Hybrid work
10 day holiday
1 extra day off on birthday day
1 extra holiday day per year served
4K THB allowance for food and transportation gross per month
Monthly cash bonus if he/she is in the top 3 of our internal Atiom app
Private standard private health insurance
Regular personal coaching
Regular team gamified outing
Regular charity activities
Monthly team dinner
and every Wednesday lunch is in the office paid by the company followed by a /1 hour of team board games.
Employment Type
Full Time
