Telecaller

As a Telecaller specializing in EXIM (ExportImport) youll have the opportunity to gain valuable experience in sales lead generation and customer communication within the context of international trade. Your role will involve assisting the sales team in reaching out to potential clients nurturing leads and supporting sales initiatives related to exportimport activities.

Job Responsibilities:

• Outbound Calling: Make outbound calls to prospects within target markets to introduce the companys EXIM services and offerings. Use scripts or talking points provided by the sales team to effectively communicate the value proposition and generate interest.
• Lead Qualification: Qualify leads based on predefined criteria such as importexport requirements industry sector and potential volume of trade. Gather information about the prospects needs budget and decisionmaking authority to assess their potential as a sales opportunity.
• Product Knowledge: Learn about the companys EXIM services including importexport procedures trade regulations documentation requirements and valueadded services offered. Develop a basic understanding of key features and benefits to effectively communicate with prospects.
• Appointment Setting: Schedule appointments or followup calls for the sales team to further discuss the companys offerings and explore potential business opportunities. Provide necessary information to the sales team to facilitate productive discussions with prospects.
• Database Management: Maintain accurate records of calls leads and interactions in the CRM system or database. Update contact information notes and followup actions to track the progress of leads and ensure timely and appropriate communication
• Feedback and Reporting: Provide feedback to the sales and marketing teams based on prospect interactions including insights into customer needs objections and market trends. Assist in generating reports on call activities lead conversions and pipeline progress.
• Compliance: Ensure compliance with regulations governing telemarketing and data privacy including obtaining consent for calls and adhering to donotcall lists or optout requests.

Key Skills and Qualifications:

• Communication Skills: Good verbal communication skills to engage prospects convey information effectively and build rapport over the phone. Ability to listen actively ask relevant questions and address objections professionally.
• Attention to Detail: Keen attention to detail in maintaining accurate records updating databases and following up on tasks. Ability to ensure data accuracy and completeness to support sales activities.
• Customer Focus: Customeroriented mindset with a focus on understanding customer needs and providing solutions that meet their requirements. Ability to empathize with prospects and offer appropriate assistance.
• Resilience: Resilience and persistence to handle rejection and maintain motivation in a highvolume outbound calling environment. Ability to stay focused on goals and maintain a positive attitude.
• Organization: Strong organizational skills to manage call schedules followup activities and CRM data effectively. Ability to prioritize tasks and manage time efficiently to maximize productivity.
• Team Collaboration: Willingness to collaborate with the sales team marketing team and other stakeholders to align efforts and achieve common goals. Ability to share insights and feedback to improve overall sales performance.
• Adaptability: Adaptability to learn quickly and adjust to changing business requirements market conditions and customer preferences. Willingness to receive training and guidance to enhance skills and performance.

Whats For the Candidate:

As a Telecaller specializing in EXIM youll play a vital role in supporting the sales teams efforts to generate leads and expand the companys reach in international trade markets. Through your communication skills attention to detail and customer focus youll contribute to the success of sales initiatives and gain valuable experience in sales and business development within the context of exportimport activities.

Job Location: Wadala Mumbai