Sales - Customer Service Representative
Sales - Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary
Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to customers by purchasing products goods and materials (stock and/or nonstock or stock buy) that meet the organizations standards of price quality timing and reliability of supply.
Responsibilities
Essential Job Duties and Responsibilities:
Perform procurement activities to ensure the customers current and anticipated demand for products and materials (stock and/or nonstock or spot buy) are met and in alignment with purchasing strategies.
Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application.
Review and approve daily replenishment recommendations produced by Vallens inventory management or other Enterprise Resource Planning application.
Assess existing orders to determine action for expediting or deexpediting for optimal delivery.
Place purchase requisitions and vendor purchase orders.
Research assess and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customers quality pricing and delivery standards.
Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
Negotiate and coordinate vendor returns for aging expired or excess inventory; coordinate other liquidation activities as required.
Followup on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
Communicate with vendors to resolve problems with timeliness and product quality.
Maintain and cultivate relationships with one or more suppliers vendors and assigned customers.
Research and resolve account payables nonconformance with suppliers.
Identify opportunities for and document customer cost savings.
Produce customer KPI measurement data.
Follow all Vallen and customer Standard Operating Procedures.
Adhere to LEAN operating practices; ensure worksite is professional clean and neat at all times.
Perform other duties as assigned.
Requirements
- Job Qualifications:
High school diploma or equivalent. Bachelors degree in a related field (e.g. Business Finance etc.) preferred. 1 years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:
Excellent customer service.
Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
Mathematical aptitude for basic calculations.
Selfstarter with the ability to work independently.
Strong attention to detail and accuracy.
Demonstrated strong attention to detail organizational and execution skills.
Proficiency with MSOffice products.
Strong verbal and written communication skills.
Work Environment & Physical Demands:
Long periods of time working on a computer and performing repetitive keyboarding activities.
Work may be in a manufacturing environment and could have exposure to dirt smoke heat cold etc.
Safety protection may be required while in the customers facility (hand foot and eye or other as dictated by the customers safety protocols).
Overtime hours may be required with little advanced notice.
While performing the duties of this job the associate is regularly required to talk and hear. The associate frequently is required to sit. The associate is occasionally required to stand and walk. The associate may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision ability to adjust focus and may require the ability to distinguish color.
Skills
- customer service
- procurement
- purchasing
Employment Type
Full Time
