Helpdesk Tech
Helpdesk Tech
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Job Description
We are looking to hire a Helpdesk Technician for our client in Toronto to provide onsite Tier 1 technical support. As a Helpdesk Tech you will be responsible for providing essential onsite technical support to endusers ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC Mac and phone troubleshooting with the ability to deliver excellent facetoface support.
Responsibilities:
- Provide onsite Tier 1 technical support for PC Mac and phones.
- Troubleshoot hardware/software issues for Windows OS Apple OS X iOS Android and Chrome OS (Chromebooks).
- Collect and deploy monitors laptops & mobile devices and accessory.
- Imaging/Provisioning Laptops/Workstations (not 100% required) .
- Facetoface support experience. Working with end users to solve IT problems.
- Utilize Zoom Google Suite Google Meet Google Slides Keynote Jamf for troubleshooting.
- Upgrading broken devices or any damaged devices.
- Workstation Sweeps Resetting monitors on a weekly basis.
- Ensure workstation monitors are functioning along with peripherals.
- Inventory and counts of all peripherals computers printer toners accessories and any misc. assets.
- Maintain Storage room assets and counts.
- Interfacing with users to troubleshoot software issues.
- Printer management and preventative maintenance.
- Ewaste.
- Wipe all devices before ewasting.
Qualifications:
- Experience with Apple MacBook iOS iPhone and Google Suite preferred.
- A Certification is a plus.
- Familiarity with inventory and ticketing systems is nice to have.
Pay Rate: $2528/hr Benefits (Day 1) Parking
Schedule: Tuesday Thursday 8 am 4 pm (2430 hrs/week)
NOTE: Candidates with technical experience on Apple Mac Book iOS iPhone and Google Suite will be preferred.
If you have a passion for handson technical support and the ability to work directly with endusers in a facetoface setting we invite you to apply for this HelpDesk Tech position. Join our clients team and contribute to the seamless operation of IT systems in a dynamic work environment.
Employment Type
Full Time
