IT Tech
IT Tech
Posted on :
31-01-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
31-01-2025
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers endtoend managed services technology and consulting to enable the digital workplace for enterprise midsize and small businesses. In business since 1987 Client provides Managed Workplace Services including IT solutions and hardware and software resale integration and support services and has numerous partnerships within the technology space such as HP IBM Cisco Dell Apple Inc Jamf Pro AirWatch and Microsoft.
Position: IT Tech
Location: Saint Laurent QC H4S 2B3
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Language: English/French
Job Description:
- The IT technician is a position within the IT group to provide effective diagnostic evaluation of enduser Customer needs and in all cases use good judgment and timeliness in responding to and resolving each issue or project to the customers satisfaction.
- Resolution includes but is not limited to the following: identify research and resolve technical problems timely response to the incident management system telephone calls and emails.
- Strong usercentric focus; service oriented attitude
- Assure continuity of the computer system for all system users
- Support of mobile hardware Apple & Samsung mainly along with support of AT&T and TMobile Service
- Manage install and troubleshoot telephone system and other equipment such as; printers scanners copiers etc
- Support of a Google based business using Google business applications
- Troubleshoot diagnose and resolve problems related to operating system hardware and software applications.
- Set up equipment for employees or assist moving equipment around.
- Must be able to coordinate with software and hardware vendors to resolve any technical issues.
- Develop training materials and procedures and/or train users in the proper use of hardware and software.
- Provide solutions in a timely fashion for issues that may arise with all Veolia applications.
- Log and track support calls in our Incident Management system prioritize and escalate tickets as required to ensure customer satisfaction.
- Excellent telephone presence with organized followup skills
- Ability to multitask Sense of urgency; maintain a positive attitude
- Identify trends in the support calls and develop documentation to address these mostoften reported problems and issues.
- Notify management of increasing trends unusual activity or repeated activity.
- Recommend changes in software and hardware to improve computer capabilities
- Performs other duties as assigned
SKILLS KNOWLEDGE and EXPERIENCE
- 1 3 years of related work experience
- Must be proficient in MS Windows Desktop Operating Systems MS Windows Server Operating Systems including Active Directory and TCP/IP networking knowledge Microsoft Office Suite 2010 and 2013 and Google Workspace.
- Must be able to support Apple and Android mobile phones
- Experience with Small PDF and Auto Desk applications a plus
- Knowledge of AWS RingCentral AT&T Meraki Ricoh printers Lexmark printers a plus
PHYSICAL DEMANDS
- Regularly required to talk and hear while performing job functions
- Very active and requires standing walking bending knelling stooping crouching crawling and climbing
- Frequently lift and/or move items over 50 pounds
- Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus
- No travel required
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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