Qualifications:
Education: Bachelors in Information Systems Business Administration or a related field.
Experience:
o 3 years in gathering requirements testing and creating userfocused documentation for CRM/AMS systems.
o Expertise in usecase development and scenariobased testing.
o Experience in delivering training sessions and technical support for nontechnical end users.
Skills:
o Strong technical writing skills for creating manuals training materials and system documentation.
o Experience with ticketing systems for issue tracking and resolution.
Technology Stack:
Training Tools: Articulate 360 Camtasia Microsoft PowerPoint.
Documentation Tools: MS Word Confluence Google Docs.
Monitoring and Ticketing Tools: Nagios SolarWinds Zendesk ServiceNow.