Operations Support Executive - Jewellery

We are currently hiring for a highly qualified Operations Support Executive.

DUTIES AND RESPONSIBILITIES:

Inventory Management & Stock Control:

• Assist in tracking and managing inventory levels of raw materials (diamonds precious metals and gemstones) and finished jewellery products.
• Coordinate regular stock takes and reconciliation of inventory ensuring accuracy between physical stock and system records.
• Collaborate with the procurement team to ensure timely replenishment of materials and supplies.
• Monitor inventory movement highlighting discrepancies or potential stock shortages.
  Order Processing & Coordination:
• Support the processing of customer orders ensuring the smooth flow from order receipt to fulfillment.
• Coordinate with the production and retail teams to ensure customer orders are manufactured and delivered on time.
• Track and update the status of orders including custom jewellery pieces ensuring high levels of customer satisfaction.
• Prepare and manage the necessary paperwork for order dispatch and ensure it aligns with customer and regulatory requirements.
  Vendor & Supplier Coordination:
• Communicate with suppliers and vendors to ensure the timely and accurate delivery of raw materials and finished goods.
• Ensure compliance with quality standards and timelines set by the company.
• Assist in managing vendor relationships supporting negotiations and maintaining strong partnerships.
• Maintain uptodate records of supplier agreements contracts and delivery schedules.
  Production & Manufacturing Support:
• Provide operational support to the manufacturing team assisting with workflow coordination and ensuring production schedules are adhered to.
• Assist in troubleshooting any operational bottlenecks and supporting process improvements.
• Liaise with the quality control team to ensure products meet required standards before distribution.
• Maintain and track production schedules ensuring all products are created and delivered in line with deadlines.
  Customer Service & Communication:
• Act as a liaison between the operations team and customers to ensure timely responses to queries regarding order status delivery times or product availability.
• Support the customer service team in resolving operational issues such as delivery delays or product discrepancies.
• Ensure clear communication with customers regarding any operational issues affecting their orders.
  Documentation & Reporting:
• Maintain accurate records of all operational processes including orders stock movements production reports and supplier communication.
• Prepare regular reports for senior management on stock levels order statuses and operational performance.
• Assist in the creation of SOPs (Standard Operating Procedures) for operational activities to ensure efficiency and consistency.
  Compliance & Health & Safety:
• Ensure that all operations comply with legal and regulatory standards including those related to the jewellery industry (e.g. gem certification hallmarking).
• Monitor health and safety standards in the operational environment and assist in ensuring compliance with workplace safety regulations.
  Process Improvement & Efficiency:
• Continuously monitor and identify opportunities to improve operational efficiency and reduce costs within the supply chain and production processes.
• Collaborate with the operations team to implement new systems tools or processes that streamline operations and improve productivity.

KNOWLEDGE & SKILLS:

Strong organizational and multitasking abilities.

• Detailoriented with a focus on accuracy in inventory and order management.
• Excellent communication skills both written and verbal.
• Ability to work collaboratively with internal teams and external partners.
• Proficient in Microsoft Office Suite (Excel Word PowerPoint) and experience with ERP systems or inventory management software.
• Familiarity with industryspecific software or tools related to jewellery manufacturing or inventory management.
• Knowledge of diamond grading and certification processes is a plus.
• Experience in a customerfacing role within the luxury or jewellery sector.
• A bachelors degree in Business Administration Supply Chain Management Operations or a related field is preferred.
• 23 years of experience in operations ideally within the jewelry or luxury goods industries.
• Familiarity with the diamond and precious stone trade as well as jewellery manufacturing processes is highly desirable.
• This position is based in Office.
• The role may require occasional travel.